Shipping & Returns

Shipping Information

Order Processing

  • All orders (except special orders) will be shipped out from our store within 2-3 business days upon receipt of payment.
  • If the item is out of stock, we will let you know the expected delivery date.

Shipping Address

  • Kindly provide us full details of your address.
  • P.O.Box addresses are NOT deliverable.
  • All shipments must be signed off by the customer. We are NOT responsible for lost or stolen packages once delivered.
  • If you will not be at home to sign for your order, we can ship to your work place. Kindly provide us your company name, full address, department, designation, your full name & your IC number.
  • If you are out when the courier arrives the Courier will leave a card with the contact number for you to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

Tracking Number

  • Tracking number will be advised via email once we ship out your order so that you will be able to monitor the status of your order from pick up time to the point of delivery.

Duties & Taxes

  • International customers are responsible for any Customs Tax & Duties. Please check with your local customs office for the charges.

Shipping Method

  • All the orders will be shipped via PosLaju Malaysia (EMS) or Skynet, depends on your / receiver’s location.
  • EMS parcels will be delivered to you by your local postal services.
  • Please let us know if you prefer to use other shipping method, and we will advise you the shipping charges.

Local Shipping (within Malaysia)

  • The delivery standard of next working day is applicable for areas covered by PosLaju Centers ONLY.
  • The delivery standard for other areas which are NOT covered by PosLaju Centers is within 2-3 working days.

International Shipping

  • Please email us your full address and shipping method before you make payment so that we can advise you the shipping charges. 

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